Enterprise CRM mis-selling costs mid-market businesses
80/100 commercial intent85/100 confidenceCRM
The problem, as people describe it
A business purchased an enterprise CRM upgrade that failed to meet needs, requiring a second account. Support team was unresponsive, leading to financial loss. The issue stems from mis-selling and lack of accountability in enterprise CRM plans.
- Corroboration
- 1×
- Sources
- 1
- Category
- Sales / CRM
- Found on
- trustpilot
The dossier for this gap
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